Warranty and services

What products are warranted?

Products supplied to the Customers will be with good quality and Defect free. However we can not control the products supplied by our sellers and by couriers may have certain defects or during the transport to customers. Subject to limited warranty given terms. Some or few products having manufacturer warranties and manufacturer terms and condition applicable. Unless and until is it not mentioned on the product warranty details about the extra warranty or similar user policy. Warranty may not be applicable to all products.

  • The claim will have to be made withing the period of replacement or warranty mentioned over product page only.
  • Mtjcart may repair or replace the products based on product requirement and customer may not force Mtjcart for their own conveniency. 
  • All upgreading and manufecturer warranties are fullfilled by Manufecturer only. You need to contact service provider or service center for the same.
  • All products you should only follow the manufecturer terms and conditions mentioned over the product details or leaflet or voucher with the product.

Where to go for warranty service?

You need to visit the nearest service center to get the warrenty covered. Mtjcart.com never deals directly to rectify or replace a products if it is not covered under the purchase policy.  

I can exchange or return an item?

Exchange and returns are allowed for certain merchandise only. Most of the items can be returned if informed about the condition of the product as soon as possible. However 48 hours information time is the maximum and you need to inform it over time.

Retrun is not possible for innerwear and clothings which comes to body contact. 

Warranty or service have below terms

1. Non-transferable.

2. Certain products having hygiene issue may not replaced.

3. Mtjcart may not link directly with any loss of customer due to any product purchased from Mtjcart.com.

4. Every product having certain limitations for the replacement and repair.

5. Customer may have additional service charges or fees for the return or replacement of the product. 

6. All parts and products sold having its own manufacturer warranty.

In some cases, the warranty is not provided?

Warranty of the products is come from manufacturer while .

  • Physically damaged.
  • Maintained or installed by unauthorised hands or service person.
  • Faulty due to weather, electrical faults or handling problems
  • Used non-compatible add-on or accessories.

Except the warranty set forth herein?

Mtjcart.com disclaims all other warranties express or implied or statutory, including, but not limited to the implied warranties of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed or applicable law are limited to the duration of this limited warranty. In no event shall Mtjcart.com be liable for any incidental, special or consequential damages, human injury or loss, including, but not limited to loss of business, profits, data or use whether in an action in contract or tort or based on a warranty arising out of or in connection with the use or performance or quality of the product or any Mtjcart.com supplied products which accompanies the product even if mtjcart.com has been advised of the possibility of such damages. 

  • The Customer agrees that repair or replacement, as applicable under the warranty services. 
  • If any provision of this limited warranty are judged to be unenforceable or illegal, the continuation of the other provisions will not be affected. This warranty will also not affect the customer's statutory right under applicable Indian laws.