RETURNS POLICY


  1. Mtjcart offers a very fair return policy of 10 days. We think 10 days are enough to decide whether your product is having all the things as you have desired. Unlike local shops, we offer you return facility based on some terms and conditions. 
  2. We avail you return within 10 days of your request. The amount will be in form of Coupon or Gift voucher, which you can use again during your purchase at Mtjcart.com. So it means you will get the other product of same cost in replace for your returned product.
  3. In case we do not have similar products or in case customer not like to receive the coupon as the  return item, we issue cash back by charging small return fee. 
  4. For the Hygienic reasons we offer only returns for the product which are not used, Tags are as it is, No any wear and tear from customer side. The item must not be washed or tried. Strictly no returns will be accepted in such cases. But we are not able to accept returns in following cases: Product is used/worn or altered Physical damage to the box or to the product If returned without original packaging and accessories If sealed package of branded products is open.
  5. All items which comes under hygiene are not accepted returns like inner wears, body touch apparels, cosmetics, socks, deodorants, perfumes and other items which is breakable.* (Breakable items are accepted for returns only in case you inform within 24 hours of delivery about the breakage. And if the courier accept the breakage responsibility. Few cases where return can be accepted in case the product is delivered by seller is having issue. In such cases investigation will be done prior to accept the return. )
  6. Please ensure the proper packaging of the returned item. As it should  not further damage during transit. 
  7. Your returned items are traced by our team of experts and the same will take decision of your return acceptance or rejection. The same will be informed to you by email. 
  8. The items which is not found as per our terms will be returned back on your expanse. And on acceptance of return you will get the reimbursed amount to your account  or by the way you paid us. 
  9. Majcart provides the money back in case the product is not delivered to your destination in certain conditions below. 100% Money Back if issue not resolved in maximum 30 days via same mode. 
  10. Mtjcart will allow return of products in following cases: Wrong order (wrong size, colour, quantity or material related issues) Defective product, Damaged product, or Significantly different from the description given by the merchant
  11.  The user have returned several products continuously and is just using
  12. In case of Return/Replacement, following conditions should satisfy: Product must be in its original condition Only unused, unaltered, unsoiled products will be accepted Brand packaging should be intact
  13. Replacements will be made if product is available on website
  14. If you have received a damaged product or empty parcel or any item is missing or for any other reason you want to return product, please contact us within 15 days of receiving the order at our helpline number or email at returns@mtjcart.com .
  15. You can raise a return request by: Contact us at our helpline number and provide Order ID details. Customer Support will confirm the return request and will inform you about the pickup process.
  16. Please ensure that product is in unused and original condition. Include all labels, original packing and invoice along with the product. In case you want to cancel your order, you need to call at our help line number or email at care@mtjcart.com at any point of time before order delivery.
  17. Mtjcart may also want to cancel order under following scenarios:

  18. Product no longer available or temporarily out of stock Non-serviceable locations Restriction on quantity ordered
  19. Problems identified by our credit and fraud avoidance department Incomplete or inaccurate address In case, customer opted for COD options, then before accepting order we require additional information from customer for verification. After verification, Mtjcart can cancel order if there is any discrepancy in the information provided by customer.


HOW CAN I RETURN A ITEM?


  1. To return a product you should communicate the same to our staff, via email or telephone. 
  2. Send us order ID and product details, Address, and reasons for return.
  3. You have to fill up and online return form available on our store. The same will generate a return slip and that can be used to return the product. 
  4. Make sure the form is correct and complete in all the respect. 
  5. The return product you have to sent back to the provided address to you during the email from returns@mtjcart.com


HOW I WILL GET MY MONEY BACK?


  1. The return amount will be chargeback to your account by which you have paid us or you will get the amount via account payee cheque whichever is available to both the parties.
  2. Amount will be refunded within 15 days or earlier. 
  3. We offer 100% money back on real issues in case your problem not resolved within 30days. 


PRODUCTS NOT RETURNS OR CANCELED


Product is worn or found used sign. 

Physically damage or altered.

If returned without original slips and packaging.

If sealed package of branded product is found open. 

Product will be cancelled from our end in case we not able to fulfill your return product. 

Not serviceable areas. 

Restriction on quantity you ordered. 

Incomplete or inaccurate address.

Full required information for your product ordered. 

Verification if needed is not completed. 



TERMS AND CONDITIONS


The above policy is subject to change and so visit our store and read the policy terms. Full rights reserved with Mtjcart.com for any changes in terms and conditions.